FAQs
Product Information
What makes Namuva different from other wooden phone cases?
Every Namuva case is crafted from genuine Golden Phoebe wood and features a completely unique grain pattern.
No two pieces are ever identical.
Unlike mass-produced wooden cases, each Namuva piece is photographed individually and sold as a one-of-one creation.
Once a case is sold, it is permanently retired and will never be recreated.
Is every case truly unique?
Yes.
The case you see is the exact case you will receive.
Each piece of Golden Phoebe wood has its own natural grain, color variation, and chatoyance (the shimmering effect visible under changing light).
No duplicates are ever produced.
Why are some cases more expensive than others?
Each case is graded based on the rarity and visual quality of its grain pattern.
Namuva uses six grades:
Crown Jewel
Masterpiece Grain
Signature Grain
Premium Grain
Classic Grain
Natural Grain
Higher grades feature more exceptional grain movement, stronger chatoyance, and rarer natural patterns.
What is Golden Phoebe wood?
Golden Phoebe is a rare hardwood historically prized in ancient China for its beauty, durability, and distinctive golden shimmer.
For centuries it was used in imperial architecture, furniture, and ceremonial objects.
Its natural chatoyance creates a unique three-dimensional glow that changes with light and viewing angle.
Why does the grain appear different in different lighting?
Golden Phoebe exhibits a natural optical effect known as chatoyance.
As light moves across the wood surface, the grain may appear brighter, deeper, or more reflective from different angles.
This is one of the characteristics that makes each piece so special.
Is the wood real?
Absolutely.
Every Namuva case uses genuine Golden Phoebe wood.
No printed patterns, laminates, or artificial textures are used.
The grain you see is entirely natural.
Are Namuva cases durable?
Yes.
Each case combines genuine wood with a reinforced protective structure designed for everyday use.
The wood surface is sealed with a durable protective finish to help resist moisture, fingerprints, and daily wear.
Will the wood crack over time?
Under normal use, cracking is extremely unlikely.
The wood is carefully processed, stabilized, and protected before being incorporated into the case.
Like any natural material, wood responds to its environment, but proper finishing greatly improves long-term stability.
Do the cases support MagSafe?
Yes.
Namuva cases are designed to be compatible with MagSafe charging and accessories.
Magnetic performance may vary slightly depending on charger and accessory design.
Will wireless charging still work?
Yes.
All Namuva cases support wireless charging without removing the case.
Is the case heavy?
No.
Although genuine wood is used, the wooden layer is carefully engineered to remain lightweight and comfortable for everyday use.
Will my case look exactly like the photos?
Yes.
The photographs shown on the product page are of the exact case being sold.
You will receive the same piece displayed in the listing.
How many cases are made from a single piece of wood?
Only a limited number.
Each section of wood produces different grain patterns, and only the most visually interesting pieces are selected for Namuva collections.
Many pieces are rejected during the grading process.
What does "One-of-One" mean?
One-of-One means there is only a single case with that exact grain pattern.
No copies exist.
No duplicates will ever be made.
Once sold, it becomes part of someone's personal collection.
Is Namuva a phone case or a collectible?
Both.
Every Namuva case is designed to provide everyday protection while also showcasing a rare and irreplaceable natural grain pattern.
Many customers view their case as both a functional accessory and a small piece of natural art.
Shipping, Tracking & Delivery
Do you ship internationally?
Yes, we do! We ship to almost every country in the world except the following ones. Due to shipping restrictions, we're sorry and will keep working on this.
- Bahamas
- Yemen
- Cuba
- Iran
- Sudan
- Syria
- South Korea
* Free shipping for all orders.
How to track my order ?
If you place an order successfully, you will immediately receive a confirmation email. The order confirmation email was sent to the email address, which you used for your order. Then if the item is shipped, you also will immediately receive a shipping email.
You can then track your parcel here: Track Your Order
If you need any further assistance with tracking your order. Please contact us in following ways:
Email：goldengrainlegacy@outlook.com
Note: Due to the carrier system, your tracking number information may take up to 2-3 business days to be visible on the carrier website.
How long does it take for an order to arrive?
Shipping Cost
- Free shipping on all orders.
Delivery Time
- Order Processing: 3-5 Business Days.
- Premium Shipping Time: 7-9 Business Days.
Wrong Shipping Information
- If you have left a wrong shipping address or contact information, please contact our customer service within 2 hours.
- Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
- Contact us at support@namuva.com.
Will my order be shipped in one package?
For logistical purposes, items in the same order may arrive separately. We do this to ensure that items are shipped to our customers as quickly as possible.
Collapsible content
The package is being delivered by the carrier but I wasn't at home, what should I do?
Please contact the carrier. Usually, they will resend your package on the next working day, but sometimes they may ask you to pick up your package at your local post office/access point.
If you need any assistance, please contact us in the following ways:
Email：support@namuva.com
Why is my order late?
Please head over to our shipping methods page to re-check the transit time for your country. On some occasions, there can be a delay to your delivery.
You know sometimes something was out of our control but we are trying our best to solve your problem.
If your delivery date has passed, please contact us at our contact us page and have your order number ready so we can investigate where your order is.
Payment, Billing & Fees
What methods of payment do you accept?
- You can pay by Paypal Shop Pay, Visa, Mastercard, American Express, Apple Pay, Google Pay amd JCB. We do not accept bank checks, wire transfers or cash on receipt.
Can I get a price adjustment on my item?
As a retail business, our prices may change in response to trends, stock, and demand from the consumer. As such we are not able to refund the difference.
About taxes/duties
The import taxes and duties are already included in the price listed on the website.
Returns & Exchanges
How do I return my order?
We understand how difficult it can be to choose personal items online. Don't worry! Our policy lasts 30 days. All orders can be returned/exchanged for a full refund within 30 days, with proof of purchase.
Please send the following to support@namuva.com, so that we can help you as quick as possible:
- Order number
- A photo image of the product
- Name of product
Note:
· If the return is due to our problems (such as: incorrect products, quality problems of products, send wrong address), we will provide a full refund for you.
· If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size, the postal address provided is incorrect or incomplete), the buyer should pay the freight to ship the product back to us at their own expense, and our shipping costs will also be deducted from the refund.
My tracking shows my package is being returned to sender - What should I do?
If your tracking is showing as being returned, don't worry! We'll make sure to help you with this.
Please try to send theorder number and tracking number to support@namuva.com, so that we can help you as quick as possible:
The item I received doesn't look like the picture on the website.
We understand how difficult it can be to choose personal items online. Don't worry! Please send us a picture of the item and order number to support@namuva.com you received so we can confirm the correct product was shipped.